First steps in Shopware

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Shopware provides an easy to use administration to you to manange all the relevant content for your shop. This administration will be named "Backend" in this article. With this article we help you making your first steps in Shopware, we describe Requirements to e.g. create items and other important functions. In this tutorial we link the regarding wiki articles for the function itself, which describes this function completely, so you don't need to search them yourself.

Installation of Shopware

The installation of Shopware is decribed in the following article: Installation of Shopware 5 with the Installer

Opening the Backend

After installing Shopware you can open your Backend with the URL and login with the data you entered in the Installer.

Shopware Advanced Features

If you own a commercial license for Shopware, you got access to the Showpare Advanced Features, what they are and where to get them we describe in an own article: Shopware Advanced Features

Configure Backend

After installing Shopware you have to configure your shop. We'll show you here, which basic settings you should check and may change.


At first, check your active currencies, that all of your target users can pay in their currency. This setting you can find in Configuration > basic settings > shop settings > currencies (1). Here you define all of the needed currencies which can be assigned to the desired shops later.

Important! - NEVER delete default currencies!

Further informations to currencies can be found here.


Check the configured taxes, the setting can be found in Configuration > basic settings > Shop settings > Taxes (1).

Important! - NEVER delete the two default tax rates! You can add new tax rates or define different tax rates for each country. The default rate "19%" is declared as the default tax rate for goods, while the "7%" rate is the low tax rate for e.g. books and food in germany. Please check, if you need both of them, but never delete one of them!

Further informations to taxes can be found here.

Customer groups

Customer groups are an important component to manage your users, e.g. separation of customers and resellers. Since they may have different item prices you can set up the customer groups as you need them.

Open the Settings in Configuration > basic settings > Shop settings > Customer groups (1) and check, if you have all neccessary customer groups created.

Notice: The customer group "EK" is a systems customer group and must never be changed or deleted!!

Attention! Customer group keys can't contain spaces, umlauts or special characters, since this can lead to massive problems in the database!

Further informations to customer groups can be found here.

Shop settings

With the shop settings you set up fundamental settings, if you want to set different settings then provided in the installer, you can do so, but normally you don't need to make changes here.

Open in the Backend Configuration > basic settings > Shop settings > Shops (1) and verify the data.

Attention: - NEVER delete the default shop! You can change the data if you need to, but in case of deleting, the shop will be massively damaged.

Further informations to shop settings can be found here.

Provide basic information

The basic information contains important information of your shop like the name, address, bank account, company and the "FamilyFriendly"-Tag for search engines.

Switch in the Backend to Configuration > basic settings > Shop settings > Basic informations (1) and enter your data.

Further informations to basic informations can be found here.

Configure payment methods

It's time to set up your desired payment methods. In Configuration > Payment methods you'll find an overview of all installed payment methods. If you need additional payment methods, you can take a look into our Store, where you can download other payment plugins. The payment methods will only be provided in the frontend checkout, when your customer fits the payment requirements:

  • Enabled in the shipping methods
  • No Risk Management restriction
  • No restriction through the payment method itself (plugin)

Further informations to payment methods can be found here.

Shipping methods

Now configure the shipping methods, which should be available in your shop. You can find the shipping methods in 'Configuration > Shipping costs, please make sure, that you used payment methods are enabled for the desired shipping methods, otherwise this can cause in problems. If you're missing shipping methods, you can take a look in our Store and add your desired shipping method.

Further informations to shipping methods can be found here.


Forms are used at multiple places in the frontend, e.g. the contact form. You can / should edit this forms that they're suitable for you. To do this, switch in the backend to Content > Forms and change (1) your email-address, to who the form will be sent. If needed, you can also individualize the form as you want to.

Further informations to shipping methods can be found here.

email templates

Email templates are an important cmponent of your shop, because all of your email template will be defined here, e.g. the order- or register confirmation.

Configure your Status- and System emails (1) templates in Configuration > Email templates, you can switch between plaintext and HTML (2) format. Which variables are available you can see in Variable information (3) after expanding. To see all available variables, this email must be sent at least once.

Further informations to email templates can be found here.

create category structure

In Items > Categories simply create your desired categories.

Further informations to email templates can be found here.

create items

Items can be created at Items > New or Items > Overview > Add item. Doing this, you should think about some things like the minimum data and rules for item numbers.

Further informations to items can be found here. All for the item numbers can be found here.

Configure the Frontend

After we configured the backend settings, we now devote to the frontend.

choose Theme

Open the Theme Manager at Configuration > Theme Manager and choose the desired shop first, before you choose the desired theme for this shop. You can individualize the theme itself by clikcing configure theme.

Notice: The Bare Theme is only a base and contains neither Styling nor JavaScript! The Bare Theme is only for Theme developers who want to build theid own theme from the scratch by derive from the basic structure!

Further informations to the Theme Manager can be found hier. If you want to write your own Theme or individualize the theme following our conventions, we recommend to read our Designer`s Guide.

Change shop logo

Since Shopware 5 the logo must not be changed in the code, but in the theme settings (see: change Theme).

Meta Informations in the source code

In the source code of the shops frontend you will find the following code:

<meta name="author" content="#IndexMetaAuthor#" />
<meta name="copyright" content="#IndexMetaCopyright#" />
<meta name="keywords" content="#IndexMetaKeywordsStandard#" />
<meta name="description" content="#IndexMetaDescriptionStandard#" />

This are meta informations which are relevant for search engines, this informations are not defined by default, so you have to switch to Configuration > Snippets' and search for the snippets like IndexMetaAuthor for the author of the site and edit the snippet.

Edit the footer

The most links in the footer are snippets, form links or shop pages.

Service Hotline

This text is editable at Configuration > Snippets, by searching the snippet sFooterServiceHotline you can simply edit the snippet as you want.

Shop Service

In this menu you'll find links to the forms e.g. the contact form. You can change the link to the form in Content > Shop pages > English bottom pane (Shop service) or delete the group assignment.

Further informations to Shop pages can be found here.


In the Information menu you find links to shop pages, which are editable in Content > Shop pages > English bottom pane (Information).

Further informations to Shop pages can be found here.

addendum / working with Shopware

Basically every Shopware function is described by a corresponding wiki article, you can also find different tutorials here, so when you're not familiar with using Shopware we recommend to read the corresponding wiki articles at using the Shopware modules, then much questions will be clarified and you get tips for using Shopware.

Internationalise Shopware

Internationalisation is an important thing, we created a guide for you to describe all the steps you have to keep in mind: Internationalise Shopware.

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