Frequently Asked Questions

Shopware and the GDPR

Introduction On 25 May 2018, the European General Data Protection Regulation (GDPR) will come into force and replace national regulations. In addition, the GDPR will apply to all companies and institutions operating within the EU that work...

weiterlesen

Are Ip-Addresses Saved In Shopware?

Which ip-addresses are saved in Shopware? IP-adresses will be saved in a regular Shopware-installation. These are used to identify users in your shop in four different cases. s_order The ip-address of an order can be found in the...

weiterlesen

How can I disable the selection of payment method and shipping type in the cart?

By default the '''Selection of payment method, shipping type and shipping country''' is already displayed by changing to the cart even before the registration or login of the customer. The payment methods in the cart (before the login) are used...

weiterlesen

Import/Export: Frequent questions and errors

Import/Export: Frequent questions and errors In this wiki article we will describe some questions and errors that occur more often in the import/export advanced module. Specific hints and tutorials for the different profile types you find in...

weiterlesen

How can I sort variants?

Sorting variant groups and options happens in the articles backend module: [img|1|5] By default the variant groups '''(1)''' and options '''(2)''' were sorted by ID. To change the sorting you have to change the sorting by drag&drop in the...

weiterlesen

Shopware Advanced Features

Introduction Shopware’s Advanced Features are unique tools that come included with every '''commercial license''' of Shopware, starting with the Professional Edition (PE). It is not possible to purchase these plugins if you are using the...

weiterlesen

Install & update via shell

Introduction Shopware can not only installed via browser, it can also be installed and updated by shell to install and update your instances automatically or scripted. In the following article we describe how that works....

weiterlesen

Apple iOS 9.3.3 user agent solution

Error description and reason With the current iOS Version 9.3.3 a problem occurs by adding items to the cart. The reason for that is that Apple's User-Agent is recognised by Shopware as a bot so that some Shopware functions e.g. adding items...

weiterlesen

Update to php7

{{Achtung|'''Caution!''' Currently we do not support PHP 7.1.x or PHP 7.2.x for encrypted plugins. You can only use PHP 7.0.x with ioncube encryption. }} Introduction With reaching version 5.1.0 the Shopware core supports php7. With the...

weiterlesen

Licensing and installing a licensed plugin

Valid as of Shopware 5.2.0 Since the release of Shopware 5.2.0 premium plugins are to be considered open source. This way and given the fact you don't plan on using 3rd party plugins, you don't need to maintain License Manager or ionCube...

weiterlesen

Sending emails via provider (SMTP)

Message encoding The information you send to your provider is encoded,'''not''' encrypted. The encoding defines the character - set - depth and also enables the possibility to send something as text in the email. This function is managed by RFC...

weiterlesen

Item numbers in Shopware

Item number structure in Shopware The item number must contain a combination of at least 4 alphanumeric characters must be unique in the entire shop! Allowed characters are: * Alphanumeric characters: '''0-9 A-Z''' * Additional...

weiterlesen

Preventing customers from ordering without an account

Preventing customers from ordering without an account In Shopware the customer has the possibility to place an order without first creating a customer account. Upon registering, the visitor will be asked whether they wish to create an...

weiterlesen

How can i deactivate my shop?

To "deactivate" your shop you have the follwing 2 possibilities: * '''Maintenance mode:''' Over the basic settings you can activate the '''Maintenance mode''', after clearing the cache the frontend is not usable anymore. *...

weiterlesen

How can I change the position of the country flag in the frontend?

The flag position is defined by the position setting of each country in the '''Country settings''' in '''Configuration > Basic settings > Shop settings > Countries'''. '''Example:''' In your english main shop german should appear between...

weiterlesen

How to configure and activate an SSL certificate

What exactly is SSL / TLS? generally, SSL / TLS stands for a network protocol to transfer data safely. TLS thereby is the follower of SSL. If you secure the connection to your shop with SSL /TLS, the transferred data is encrypted so that...

weiterlesen

Turning a variant item back into a lead item

How did i turn a variant item back into a lead item? If you uncheck the box "Variants" from an existing variant item, you turn the existing variant item back into a lead item. The problem is, that at this point the inactive variants items...

weiterlesen

How do I create a ticket in the Shopware Issue-Tracker?

Introduction The issue tracker is a convenient solution for anybody to contribute to the Shopware development by reporting encountered bugs or making feature requests for the Shopware software or any Shopware plugin. To achieve that, a ticket...

weiterlesen

Why the meta description isn't displayed completely?

The meta description is used at different places in the template and uses either a snippet or another element to display the description.'''At the home page''' the themes/Frontend/YOURTHEME/frontend/index/header.tpl is responsible for the meta...

weiterlesen

Can Shopware create a Sitemap in XML format? (Google / SEO)

Shopware automatically generates a Sitemap (categories / items) in XML format, which can be used by all relevant search engine providers. This can be produced by replicating the following link: http://www.YOUR-DOMAIN.com/sitemap.xml...

weiterlesen